Trusted by councils across Australia
Features
One platform.
Every touchpoint covered.
One Citizen View
A golden record for every citizen across all connected systems. Say goodbye to duplicates.
Automated Workflows
From submission to resolution. Teams get notified, ERPs update automatically, and citizens stay informed.
24/7 Self-Service Portal
Citizens can lodge requests, track progress, and access council services anytime through a modern portal.
Pre-Built ERP Connectors
MyCity™ CRM connects to popular ERPs like Pathway, TechnologyOne and Civica via pre-built integrations.
Real-Time Dashboards
Live KPIs, service levels, and community outcome tracking with customisable reporting.
ISO 27001 Certified
Enterprise-grade security. Your citizens' data is protected to the highest international standards.
How It Works
Your systems connected. Your council empowered.
MyCity™ CRM sits at the centre of your existing systems — connecting ERPs like Pathway, TechnologyOne and Civica into a single hub that powers citizen portals, automated workflows, cross-department reporting and more.
Your Existing Systems
MyCity™
CRM
What You Unlock
One Customer View
Golden citizen record
Citizen Portal
24/7 self-service
Workflows
Automated routing
Cross-Dept Reporting
Live dashboards
Omni-Channel Comms
SMS, email, letters
Automated Forms
Smart intake
Interaction History
Full audit trail
Request Management
End-to-end tracking
Workflows Engine
Your CRM, on Autopilot.
Design workflows that react to any change — route requests, notify citizens, push data to external systems, and connect every tool in your stack. If you can map it, MyCity™ can automate it.
Request Updated
Fires when a request status changes to In-Progress
Check Preference
Check if citizen's communication preference is SMS
Send SMS
Notify citizen their request is now In-Progress
What Councils Say
Trusted by local government across Australia
“The platform has already made a big difference to how my team supports our community. It provides us with a clear, consolidated view of each customer's interactions with council, helping us respond more effectively and consistently. What's really exciting is that this is just the beginning. With ongoing development, we'll continue to see new features that will make the system even more powerful and give us an even clearer picture of our customers whenever they interact with council.”
Chantel Jones
Team Leader of Customer Focus — Latrobe City Council